The Quest For Greatness.
“Good” may be good enough for some, but most of us want more than that. Something inside us makes us want to be better than good. We want to be part of a team and organization whose members, even years later, will be remembered for what they accomplished. We want to go for greatness! Listing down key traits of great performers and great organizations.
GREATNESS OF A TEAM:
a) Better performance
The “org support hand” dealt to great performers is not different from that dealt to good performers. Great performers simply do more with the extended support. Their continuous focus is on bettering their performance - and the thought of improving performance is always there on their subconscious which reflects in their actions.
b) Better Manifestation
There are pockets of great performance in every organization, and the great performers don’t typically have more intelligence or any form of advantage than good performers. Great performers are simply much more successful at institutionalizing what they did know. So knowing alone does not help. It has to be translated and manifested in the real world, in the actions, in the results seen. A great performer knows how to manifest.
c) Better execution
They are better at execution; better at reducing inconsistency and constantly self-learning and upgrading. Speed and quality of execution are the keys. A great performer is one who will spend 4 hours of 5 hours given - on sharpening the AXE before cutting the tree.
GREATNESS OF AN ORGANIZATION:
While absolute financial or operating performance is often the only “measure of greatness”, I believe great organizations produce four key outcomes. These four outcomes produced by great organizations are:
a) Sustained superior performance
Great orgs succeed financially and operationally, in both the short and long term and not just on an absolute basis, but relative to their market potential and competition. There might be lows and lulls, but it does not deter the bigger vision. Superior performance will always be an outcome in the long run.
b) Intensely loyal customers
Great organizations earn not only the satisfaction of their customers, but their true loyalty. Think of Apple. They don't have customers, they have fans.
c) Highly engaged team
The people who work at great organizations are more than satisfied. They are energized and passionate about what they do. To build a highly charged culture and environment is progressively difficult as the organization grows. But, the great orgs do manage to achieve this.
d) Distinctive contribution and clear vision
Great organizations, do more than “business as usual”. They fulfill a unique mission that sets them apart from the crowd. They also give back to the community and society via various initiatives.