The Getting-It-Done Quotient
In my close to 2 decades of experience, I have come across hundreds of individuals with different backgrouds, degrees, experience levels, culture, nationalities etc. But what is amazing to realize is that the GID (Getting-It-Done) quotient of each one is completely independent from all these external attributes that an individual carries.
I would love to narrate 2 case in points here about 2 individuals who were part of my team.
Case 1 :
Name : Mr. X
Job profile : Office boy - running errands and misc. support
Education level - Illiterate
Incident : My office was at 2nd floor. An executive table gets delivered at my office (and I am out for a meeting).
Problem 1 - there is no lift and the table has to be taken to second floor via stairs. Mr. X cannot do it alone. He requests the delivery boys - to help him - and he gets it delivered inside the office.
Problem 2 - X realizes that the table would not get inside my cabin - since the door opening was smaller than the width of the table by few inches. What can be done ? X goes to a nearby cycle repair shop (Where he used to get his cycle repaired) - borrows screwdrivers and other tools - unscrews the entire cabin door - gets the table inside my cabin - screws and fixes the heavy door back again - and returns the tools back (no money spent). All this done - without even my knowledge.
Case 2 :
Name : Miss Y
Job profile : Admin assistant
Education level - Commerce Graduate
Incident : I call up my admin assistant and ask her to keep some prints ready. I was out of office. When I come back - the prints are not there and I ask her the reason.
Problem - She tells me that there was no stationary in the office. I tell her why did she not go ahead and buy it. (we had a stationary shop just below our office). And she was like - she did not know that there was a shop and I was not in the office to approve the expense. I think one of the most lamest reasons to not get the things done.
Now coming back to our GID Quotient. If I have to rate on a scale of 1 to 10 -
Mr X is clearly 9+
Ms Y is clearly 3-
So how to we raise the GID Quotient of a team ?
Any organization can craft an impressive strategic plan. Sadly, the hard part is actually accomplishing something.
And its the gap between the plan and execution that makes the entire difference. The only way this gap can tend to zero is with a very strong attitude towards Getting-Things-Done. Creating a culture of execution begins with the knowledge that developing plans and strategic initiatives is just the starting point. It also requires adopting the mindset that a highly skilled and engaged work force—while important—will not ensure effective execution. Many leaders have a blind spot in this area. Either they believe that their job is setting the direction, and execution is the responsibility of lower-level managers, or they assume that if they clearly communicate an exciting vision of the future to an engaged work force, everything else will fall into place. But sadly - I have learned it the hard way that - it does not happen.
a) Have a solid plan that also talks about execution. It should encompass - operational delays, bottlenecks in work processes, avoiding duplication of effort, setting priorities and deadlines, reporting mechanism and measurability.
b) Prepare for potential problems before they happen so that one snag in the system won’t throw everyone completely off course. Keep in mind that the most useful plans are flexible starting points that can be easily changed to address new needs or challenges as you encounter them.
c) Clarity - It's often difficult to get things done because people don't understand their role, responsibilities, or what exactly is expected of them. Leaders may simply believe they are too busy to spell things out, not realizing the possible consequences of failing to do so.
d) Communicate expectations - Goals should be set even for those things that can't be easily measured. Even though some goals may be difficult to quantify, all goals can be verified.
e) Its ok to fail - Team should not be scared to openly share bad news or failures.